VPN Frequently Asked Questions - Setup Guide & Troubleshooting

How to set up VPN on Android?

1. Download OpenVPN Connect from Google Play Store
2. Download your VPN config from TCPVPN.com
3. Import config file to OpenVPN Connect
4. Tap connect and enter your username/password
Full tutorial ?

How to set up VPN on Windows PC?

1. Download OpenVPN GUI from our download page
2. Install OpenVPN GUI
3. Place config file in OpenVPN config folder
4. Right-click OpenVPN icon and connect
Full tutorial ?

How to set up VPN on iPhone/iOS?

1. Download OpenVPN Connect from App Store
2. Download and import your config file
3. Allow VPN permission when prompted
4. Tap connect to secure your connection
Full tutorial ?

How many server locations does TCPVPN have?

TCPVPN provides VPN servers across 5 continents with 50+ country locations. Here's our complete server network:

?? Total: 50+ server locations across 5 continents. Browse all servers ?

Is your VPN really free?

Yes, TCPVPN offers a completely free VPN service with unlimited bandwidth, 256-bit encryption, and no activity logs. No credit card required, no hidden fees.

What protocols do you support?

TCPVPN supports OpenVPN (TCP/UDP), PPTP VPN, SSL/TLS, Websocket over CDN, and Shadowsocks proxy.

Do you keep activity logs?

No. TCPVPN follows a strict no-logs policy. We do not track, collect, or store your browsing activity, connection logs, or DNS queries.

What is the difference between TCP and UDP protocol?

TCP (Transmission Control Protocol) is more reliable for web browsing and downloads because it checks for errors. UDP (User Datagram Protocol) is faster and better for streaming, gaming, and video calls. TCPVPN offers both protocols so you can choose what works best for your needs.

Which devices can I use with TCPVPN?

TCPVPN works on all major devices: Android, iPhone/iPad (iOS), Windows PC, Mac, Linux, and even routers that support OpenVPN.

Can I use VPN for gaming?

Yes! Our SGGS and SGDO servers offer low ping (under 50ms) and high speed up to 10 Gbit, perfect for online gaming. Check gaming servers ?

Can I use VPN on multiple devices simultaneously?

Yes, you can use your TCPVPN account on multiple devices at the same time. There are no device limitations.

Why is my VPN connection slow?

Try these solutions:
- Connect to a server closer to your location
- Switch between TCP and UDP protocol
- Check your base internet speed
- Try our premium high-speed servers

How to fix VPN connection failed?

1. Check your username/password
2. Verify account is not expired at Check VPN Account
3. Try a different server location
4. Check if your firewall is blocking OpenVPN

Why can't I access certain websites with VPN?

Some websites block known VPN IP addresses. Try switching to a different server location, or use our Websocket VPN feature which hides VPN traffic as regular HTTPS traffic.

Is VPN legal to use?

VPN is legal in most countries. However, please check your local laws. TCPVPN does not condone illegal activities. Read our Terms of Service for more information.

How secure is your encryption?

TCPVPN uses 256-bit encryption (AES-256), the same standard used by banks and militaries worldwide. Your data is fully encrypted and protected from hackers, ISPs, and government surveillance.

How long is my VPN account valid?

VPN accounts on TCPVPN are valid from 5 days up to 1 month depending on the server. You can check your account status here and renew when expired.

How do I renew my VPN account?

When your account expires, simply visit the same server page and create a new account. You can also use our VPN Lifetime feature for extended access.